This warranty statement applies to all products listed in our Products Catalogue and under the Products heading on this website. All products supplied by Kausik Industries shall be delivered in first-class condition. Kausik Industries warrants the buyer of the fire protection products manufactured by Kausik Industries, that such products will be free from defect in material and workmanship under normal use and care, for one year from the date of invoice.
This warranty does not apply to products subject to normal wear, abrasion, snags, cutting, holes, tears, punctures, burning, melting, chemical attack or contamination, or any damage resulting from accident, mistreatment, misuse, abuse, improper installation, corrosion, unauthorized repair, alteration, un-maintained or neglect. Damage due to mildew or rot are also excluded. This warranty expressly excludes all incidental or consequential damages.
Warranty returns shall not be accepted without prior written authorization. To obtain the warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Kausik Industries shall repair or replace the defective material free of charge, once the product is properly packed and returned to Kausik Industries freight prepaid, and in a timely manner. Upon receipt of the returned goods, Kausik Industries will inspect and test the product as required. Should it be determined by Kausik Industries that the hose is covered by the materials and workmanship warranty and is found to have been defective at the time of initial shipment, it will be repaired or replaced, and then returned to customer freight prepaid by Kausik Industries. Should it be determined that the product is not covered by the warranty for defects in materials and workmanship, then it will be the responsibility of the customer to prepay the freight for the return of the product if desired. In no event shall Kausik Industries’s product liability exceed an amount equal to the sale price.
Please contact our customer service should you have any questions related to warranty policy.
Thank you,
Kausik Industries.